Spa Etiquette

Appointments

We highly recommend booking treatments in advance to secure your preferred date and time. Being on time for your appointment is greatly appreciated so that you may receive your full service. Please arrive at least 30 minutes in advance of your appointment time to allow time for you to change into a robe and relax prior to your service.

Facilities

We have a beautiful co-ed mineral pool to soak tired muscles. We do require a bathing suit for this area. There is also a ladies only sauna, steam room, and hot tub and a male only sauna and steam room. Guests of The Spa at The Maybourne also have access to our fitness center throughout their spa day and are invited to relax in the relaxation lounges before and after their services. Please allow additional time to utilize the facilities.

Spa Etiquette

So that you enjoy your spa experience, and as a courtesy to other guests, cell phones should be turned off.

Spa Attire

Our therapists are highly trained to be sensitive to your comfort and modesty at all times. Robes and slippers are provided for your comfort during your visit with us.

Cancellations

To ensure all guests of The Spa at The Maybourne are able to enjoy their treatment on time and receive the full spa experience, we request that you notify us if you will be unable to make your appointment. To cancel or rebook your service, we require six (6) hours of notice. Full service charges will be applied if you fail to contact the spa or do not show up for your appointment.

Age Requirement

The Spa at The Maybourne is an adult-oriented atmosphere; therefore we are not able to accept spa appointments for children under the age of 16 years. Minors are not permitted in the locker room or spa facilities including the sauna, steam room, whirlpool and shower area.

Pet Policy

While we love pets, the Spa and fitness center are pet-free areas with the exception of service animals.

Valuables

The Spa at The Maybourne and the hotel is not responsible for the loss of or damage of personal articles. We recommend that you leave your valuables at home or in your hotel room safe. Alternatively, please keep all valuables with you during your appointments.

Before Your Visit

Please remember to drink fluids, especially water, during and after your service. For facials and body treatments, we recommend shaving the day prior to your service. Please disclose any conditions prior to your service that may be contraindicated for your service and advise our professional team of any allergies or sensitivities. Please refrain from drinking any alcoholic beverage at least three hours before your treatments.

The Spa is smoke-free environment. Our therapists reserve the right to terminate the treatment if he/she feels the guest’s behavior is undesirable.

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Opening Hours

Spa services are offered daily from 10am - 8pm
Spa facilities are available daily from 8am - 8pm

Contact us

Call: +1 (310) 860 7840
Email: spa@maybournebeverlyhills.com